We strive to ensure your satisfaction with Imuzik. If you encounter any issues with our premium subscription services or purchases, you may be eligible for a refund under the following circumstances:
Billing Errors: You were charged for a premium subscription or purchase due to a billing error.
Technical Issues: You experienced technical issues with the premium features or purchases that we were unable to resolve within a reasonable timeframe.
Cancellation Within the Cooling-Off Period: You wish to cancel your subscription or purchase within a specified “cooling-off” period, typically 14 days from the date of purchase, as mandated by applicable laws.
To request a refund, please contact our customer support team at [email protected]. Provide detailed information about your issue, including your name, contact information, account details, and the reason for the refund request.
Billing Errors: If you were charged due to a billing error, we will promptly investigate and, if necessary, issue a refund to the original payment method.
Technical Issues: We will work diligently to resolve technical issues with your subscription or purchase. If we cannot resolve the issue within a reasonable timeframe, we may issue a refund.
Cancellation Within the Cooling-Off Period: If you cancel your subscription or purchase within the cooling-off period as specified by applicable laws, you are entitled to a full refund.
Refunds are typically issued to the original payment method used for the purchase.
Refunds may take a reasonable amount of time to process.
If you have used a premium subscription or purchased digital content for an extended period before requesting a refund, your refund may be prorated.
If you have any questions or concerns regarding our refund policy, please contact us at [email protected].